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Privacy Policy

1. Who We Are

Last updated: October 2026

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The controller of your personal data is SIA "Referenz Studio".

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Registration No.: 40003715593

Legal address: Kungu iela 25–103, Riga, LV-1050, Latvia

Showroom: Kungu street 25, Riga, LV-1050, Latvia

Phone: +371 29454104

E-mail: referenzstudio@apollo.lv

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We respect your privacy and process personal data in accordance with the EU General Data Protection Regulation (GDPR) and the Personal Data Processing Law of the Republic of Latvia.

2. What Data We Collect

We collect only the data needed to answer your request and serve you as a customer:

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Contact details: name, e-mail and phone number, when you fill in the contact form, call or write to us.

Enquiry details: the equipment you are interested in, your message, the preferred date of a listening session.

Order and invoice data: name, company details (if applicable), delivery address, purchase history, warranty claims.

Technical data: IP address, browser type, device, pages visited and cookies, collected automatically when you use the website.

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We do not knowingly collect data from children under 16.

3. Why We Use Your Data

To answer your enquiries, prepare quotes and arrange listening sessions: taking steps at your request before entering into a contract (Art. 6(1)(b) GDPR).

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To process orders, deliveries, returns and warranty claims: performance of a contract (Art. 6(1)(b) GDPR).

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To issue invoices and keep accounting records: legal obligation (Art. 6(1)(c) GDPR).

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To keep the website secure and working properly: our legitimate interest (Art. 6(1)(f) GDPR).

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To analyse website traffic and send news about new arrivals or events: only with your consent (Art. 6(1)(a) GDPR). You can withdraw your consent at any time.

4. Who We Share Data With

We do not sell your personal data. We share it only when necessary, with:

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Wix.com Ltd., our website hosting and form provider;

delivery and courier companies, to deliver your order;

manufacturers and official distributors, to process warranty claims;

our accountant, bank and IT service providers;

public authorities, when required by law.

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All partners process data only on our instructions and are bound by confidentiality.

5. Transfers Outside the EU/EEA

Some service providers (e.g. Wix) may process data outside the EU/EEA. In such cases, transfers are protected by the European Commission's Standard Contractual Clauses or another lawful safeguard under the GDPR.

6. How Long We Keep Data

Enquiries without a purchase: up to 1 (one) year after our last communication.

Order, invoice and accounting data: for the period required by Latvian accounting law (generally 5 years).

Warranty-related data: until the end of the warranty or claim period.

Data processed on the basis of consent: until you withdraw your consent.

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After this, data is deleted or anonymised.

7. Cookies

The website uses cookies, small files stored on your device:

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Essential cookies are needed for the website to work and stay secure. They do not require consent.

Analytics and marketing cookies are used only with your consent, given through the cookie banner.

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You can change your cookie preferences in the cookie banner or delete cookies in your browser settings at any time.

8. Third-party Links

The website contains links to our Facebook and YouTube pages and to brand websites. These services have their own privacy policies, and we are not responsible for how they process your data.

9. Your Rights

You have the right to access the personal data we hold about you, request correction of inaccurate data, request deletion of your data ("right to be forgotten"), restrict or object to processing, receive your data in a portable format, and withdraw your consent at any time without affecting earlier processing.

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To exercise your rights, contact us at referenzstudio@apollo.lv. We will respond within one month.

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If you believe your data is processed unlawfully, you can file a complaint with the Data State Inspectorate of Latvia (Datu valsts inspekcija, www.dvi.gov.lv).

10. Data Security

We use appropriate technical and organisational measures to protect your data against loss, misuse and unauthorised access. Access is limited to people who need it for their work.

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